Shipping & Returns
Shipping Information
At OPTIN, we're committed to getting your order to you quickly and securely. Every shipment is carefully packed to ensure it arrives in the same condition it left our facility.
Processing Time
Orders are typically processed within 1–2 business days. During product launches, promotions, or holidays, processing times may be slightly longer.
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions on qualifying orders.
Delivery Times
Estimated delivery times vary depending on your location.
- United States: 3–7 business days
- Canada: 4–10 business days
Please note that delivery estimates are provided by the shipping carrier and may vary due to weather, holidays, or other circumstances beyond our control.
International Shipping
International shipping is not currently available. As OPTIN continues to grow, we look forward to expanding into additional markets.
Order Tracking
Once your order ships, you'll receive an email containing your tracking number and shipping confirmation.
If you haven't received your tracking information within two business days of placing your order, please contact our support team.
Returns
We want you to feel confident choosing OPTIN.
If you're not completely satisfied with your purchase, eligible unopened products may be returned within 30 days of delivery for a refund.
To qualify for a return:
- Items must be unused and in their original packaging.
- Products must be returned within 30 days of delivery.
- Proof of purchase is required.
For health and safety reasons, we cannot accept returns on opened nutritional products unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
We'll work quickly to make it right by providing a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, we'll notify you of the status of your refund.
Approved refunds are issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been approved.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different item, simply return your eligible purchase and place a new order.
Need Assistance?
If you have any questions about your order, shipping, or returns, our team is here to help.
Email: support@optinsports.com